The problem: a phone system stuck at the desk
Paradigm’s team is always moving. Tours. Site visits. Tenant calls. Meetings across town.
Their old phone system stayed put. Desk phones tied people to the office. And the monthly bill kept paying for it. Every month, Paradigm paid for:
- 32 premium seats
- Per-line charges for voicemail and phone monitoring
- 52 phone numbers
- Rental fees on network hardware
- A long list of surcharges, recovery fees, and taxes
Per seat. Per feature. Per add-on. All of it chained to a desk.
The solution: Attain Anywhere Voice
Attain moved Paradigm to Attain Anywhere Voice, our fully managed business phone system.
You get the features of a premium VoIP provider for a reasonable price. Here is what changed:
- Desk phones are gone. All 31 of them. The whole office now runs on the mobile app.
- One number, any device. Calls to the office line ring on the team’s phones, wherever they are.
- Your cell number stays private. Calls placed from the app show the office number, not your personal cell. Clients and vendors reach the business, not your private line.
- Full control over when your phone rings. No more sales rep calling your cell at 7:00 PM. Set your hours, and the system handles the rest without giving up a single feature.
- Enterprise features included. Call routing, voicemail, call recording, video meetings, and team chat come built in instead of as add-ons.
- Pay for what you use. Calling runs on a usage-based plan, so the bill follows real activity instead of a pile of per-seat fees.
- Fully managed. Attain supports the system and every user on it.
The results
- Total monthly phone costs down more than 60%, with taxes, surcharges, and the annual software license all included
- 31 desk phones eliminated
- All 52 existing phone numbers kept through the move
- Personal cell numbers protected on every call
- Cutover completed in less than 30 days
- No training sessions needed
- Staff reachable on the office number from anywhere
What the team said
When we checked in on how the move was going, Paradigm’s answer was simple: very well.
They told us the switch was so seamless that if they still had desk phones on their desks, they would not have known anything changed.
Attain sent user manuals ahead of time, so everyone knew what to expect on day one. When we went to schedule training, the team said the system was so easy and straightforward that training was not really needed.
No classes. No learning curve. Just a simple guide up front, and phones that work.
Why it matters
Phones used to be furniture. Now they are software.
Your team already carries a powerful device in a pocket. Paying for a second one that sits on a desk makes less sense every year.
And your phone finally works on your terms. The office number goes out. Your cell stays yours. You decide when it rings.
For a business like Paradigm, that means lower costs, better service for tenants, and a team that is never out of reach but never out of control.
The takeaway for your business
Pull out your phone bill. Count the seats, the add-ons, and the rental fees. If your team spends half the day away from their desks, you are paying for a system built for 2005.
Want max benefits at a reasonable price? Call Attain Technology at 401-244-5200.
