Frequently Asked Questions

We’re selective about who we partner with—not because we’re exclusive for the sake of it, but because great results come from great alignment. We only take on clients where we know we can provide real value and build a long-term relationship. If it’s not a fit, we’ll be honest—and even help point you in the right direction.

If you’re dealing with constant downtime, slow support, or a lack of clear IT strategy, it’s likely cost you time, money, and peace of mind. Our free guide, “15 Warning Signs It’s Time to Switch Your IT Provider,” can help you evaluate where you stand.

We don’t just fix problems—we help you avoid them. With over 17 years of experience, a proactive mindset, and deep knowledge of industries like construction and contracting, we deliver reliable, strategic IT support that fits the way you work.

We start by listening. You tell us what’s working, what’s not, and where you want to go. Then we give you a clear, jargon-free snapshot of your IT environment, highlighting risks, gaps, and opportunities—with zero pressure to move forward.

Yes—we support businesses nationwide. While we’re based in New England, we partner with over 3,500 certified IT providers across the U.S. for onsite emergency service. That said, over 98% of our support is delivered remotely and proactively, often resolving issues before you even know they exist.

We take pride in delivering fast, responsive service when you need it most. Our approach is proactive—we learn from every incident and put preventative measures in place to stop problems before they happen. But when you need help, we’re standing by and ready to act. We understand your productivity is why you hire us—and we treat it like it’s our own.

We offer flexible contract terms ranging from 1 to 5 years, so you can choose what fits your business best. Pricing is structured based on the term you select—the longer the term, the more cost-effective the service. This allows us to plan and deliver long-term value while giving you the flexibility you need.

We specialize in supporting construction companies, construction-related manufacturing, general manufacturing, contractors, property management firms, architects, and engineering firms. These industries depend on uptime, mobility, and seamless communication—and that’s where we thrive. While those are our core areas of focus, we’re happy to work with the right-fit client outside these industries if our service model aligns with your needs.

We deliver layered cybersecurity solutions tailored to your unique risks and compliance requirements. These include:

• Next-Generation Antivirus (Next-Gen AV)
• Endpoint Detection & Response (EDR)
• Monitoring, Detection & Response (MDR)
• Zero Trust Application Controls
• Multifactor Authentication (MFA)
• Threat Hunting & Pen Testing
• Firewall Management
• Employee Cybersecurity Training

Our goal is to make your business secure, resilient, and always one step ahead of emerging threats.

Yes—many of our clients are looking for ways to save time, reduce manual work, and scale efficiently. We assist with process automation, Robotic Process Automation (RPA), and AI integrations that help streamline repetitive tasks, eliminate errors, and unlock productivity. Whether you need to automate document flows, data entry, or reporting—we can help you design and deploy the right solution.

Switching is as easy as 1-2-3. We’ve built our onboarding process to be smooth, guided, and non-disruptive. From the initial assessment to final handoff, we manage every step so you can stay focused on running your business. We coordinate directly with your existing provider if needed, ensure zero downtime, and keep your team informed the entire way. No stress. No chaos. Just a better way forward.

Absolutely. We work with most major platforms and systems, and our goal is to optimize what you already use, not force a rip-and-replace. We’ll look for gaps, inefficiencies, and risks—and help you build a stronger, more secure environment around what works best for your team.

Not at all. Whether you have in-house IT or not, we can support you. Many of our clients rely on us as their fully managed IT department, while others use us to augment their internal team with advanced tools, cybersecurity, or strategic guidance.

Absolutely. We offer co-managed IT services that allow your internal IT staff to focus on what they do best—while we support them with advanced tools, 24/7 monitoring, cybersecurity, and strategic guidance. It’s a true partnership, not an overlap.

It’s flexible and customized. We can handle areas like help desk overflow, system patching, cybersecurity operations, vendor management, or strategic projects—while your internal team remains the day-to-day point of contact. We fill the gaps without stepping on toes.

Even strong internal teams can be overwhelmed with tickets, stretched thin, or lacking access to specialized tools. A co-managed partnership gives you extra bandwidth, deeper expertise, and proactive protection, without having to grow your payroll or restructure your team.

We may not be the cheapest MSP—and that’s intentional. We’re not here to win a price war by cutting the quality of what happens behind the scenes. Every part of our service—from cybersecurity to client support to long-term strategy—is built to be reliable, proactive, and aligned with your business goals.

You’ve seen it in other industries—like air travel. Years of racing to the bottom on pricing led to cramped seating, hidden fees, and customer service that barely exists. That’s not how we operate. We don’t cut corners just to hit a price point. We build long-term IT partnerships that deliver stability, responsiveness, and real business impact.

If you’re comparing based on price alone, we might not be the right fit—and that’s okay. But if you want IT that actually supports your business, we’re ready to talk.

Not exactly, but we do offer a 90-day, 100% money-back guarantee. If you’re dissatisfied with our services for any reason during the first 90 days, we’ll help you transition away and refund your initial investment. It’s our way of making the switch risk-free.

Over the last 90 days, our customer satisfaction rating has consistently ranged between 96% and 100%. We track and publish this regularly because we believe in transparency and accountability. You can see our live satisfaction rating at the bottom of our homepage anytime.

We offer 24/7 emergency support—a technician is always on call. There’s no charge for after-hours support related to server or infrastructure issues covered under your agreement. However, after-hours support for end-user issues (like password resets or workstation problems) may incur an additional fee. Either way, we’re here when you need us.