MANAGED IT SERVICES
IT Support for Rhode Island and Massachusetts
Your business is dependent upon technology to operate. That means your IT systems are critical to your operations, productivity, profitability and more. Your IT systems are core business functions, and they need to be monitored and maintained.
The trouble is, hiring and training an in-house IT team can be costly. You can’t hire just anyone. You need people with experience and a wealth of knowledge.
Those people can be hard to find, and they can also be expensive. That’s why most small to medium-sized businesses use Managed IT Services.
But even if your business were a large enterprise with an IT department, there would be excellent reasons to outsource some part of your IT role to a qualified Managed Service Provider like us at Attain Technology.
Mainly, it’s still less expensive to have us monitor and maintain your network and ensure your data is continually, incrementally backed up so it’s safe and protected.
This allows your in-house team to be more effective and efficient in their jobs because they will be able to focus on critically important project tasks, strategic initiatives, ad-hoc ideas and putting out fires.
While we will focus on monitoring your network, updating your equipment and software in the background, and maintaining backups of your data to ensure you are safe and protected through any event, whether it be accidental, virus, cyberattack or act of God.
Plus, your IT systems are critical to your day-to-day operations. Your computers and network need to run smoothly and be ready to work when you are.
IT Support Built for Construction
Construction companies, Architects, Millworking Companies, Engineers and other businesses across Rhode Island and Eastern Massachusetts choose Attain Technology because we understand the unique needs and challenges of the construction industry.
We can show you how to cut your bid time by 90%, connect your remote workforce, maintain real-time insight on projects and costs and be able to make better predictions about your projects.
Not only will you cut IT costs, but you will also be more productive, effective and efficient. When you need to maximize profits and reduce or eliminate the potential for cost overruns, delays and oversights that negatively impact your projects, you will want to take advantage of managed IT services.
We will discuss your issues, and concerns and give you an overview of your options. That way you can understand exactly how we can monitor and maintain your networks and data, keep your business safe from ransomware attacks, accidents, limited connectivity, downtime, and more.
Why Managed IT Services Is The Less Expensive, Yet Preferred Option
When large Enterprise companies hire Chief Information Officers (CIOs) they give them 2 goals. First, manage the IT infrastructure, systems and environment. Second, cut costs wherever you can.
What CIOs have learned is, it is expensive to hire enough qualified talent to take care of all their equipment, network, data and day-to-day operations like incremental backups, network monitoring, patches and updates, requisitions, decommissions and help desk.
Not to mention, it’s expensive when something goes wrong and they don’t have the expertise or available staff in-house to deal with it. Plus, when it happens, it’s an unplanned event that can derail budgets because there is no way to plan for it. There may not be a major malfunction or event that causes a major downtime in your business this year, but next year you might be hit with two in a row.
And when they occur, it’s “all hands on deck” to get the network up and running, so employees can get back to work. That means all in-house staff and your trusted managed IT services provider or IT support company.
Unfortunately, a little incident can turn into “I can’t work because the computer’s down” for 3 days! What if you have an important bid or proposal to get out? Or you just want to get the 15 employees who are sitting around waiting, back to work.
This downtime adds up. And it’s expensive!
But with a managed IT services package, regardless of whether you have any in-house IT staff or not, you could choose the services you would like to outsource and know exactly what it would cost every month.
And with the range of managed IT services we provide, you could ensure you had the services that kept your systems up and running. And if there was any downtime, it would be brief and the massive cost to fix it is included in our managed services IT support agreement – commonly referred to as a Service Level Agreement (SLA).
A Service Level Agreement gives you predictability … and peace of mind because you know we are monitoring your computers and network around the clock to ensure they are safe, secure and ready to work.
Which brings up a very important question …
What Is Included In A Managed IT Services / IT Support Agreement?
Essentially, managed IT services is a comprehensive package where for one monthly fee we provide all of your IT services and IT support.
It includes 24/7 services to make sure your business stays productive and operational. We provide all of the backend IT support that’s needed.
So, if your employees need help, whether they are at the office or working remote, they can call our help desk and they can get IT support.
Additionally, we are constantly looking out at the threat landscape and evaluating various options for maintaining data security and staying two steps ahead of hackers and cybercriminals.
At the same time, we are ensuring you have the processes and tools to not only stay safe, but also to increase productivity and cut costs.
This is why our Managed IT services packages include Quarterly Business Reviews (QBRs) with you. We want to do everything we can to ensure you have the IT infrastructure and support to realize your big picture strategy and the ability to forecast well into the future.
And the brilliant part of this is, you know what it costs each month. It’s budgeted. And instead of having to pay an arm and a leg when things go wrong. We can protect you, proactively get ahead of any problems and eliminate them before they become an issue.
Managed IT services is more than IT support. All of our services work together to not only protect you and your data, we also monitor your network and proactively fix things so you have less downtime and less issues which helps your people be more productive.
When you are ready to work with a company who partners with you, and works with you to come up with the best solutions to your technology challenges, call us at 401-250-8871.
We’ll have a quick chat and schedule a technology audit to understand your needs and explain your options so you can choose the best IT support / managed IT services solution for you.