Close-up of server hardware components

Managed IT Service Plans

We make choosing the right IT plan simple.

Service Platinum Diamond Gold Bronze
Helpdesk Support 24/7 8AM–5PM 8AM–5PM By The Hour
24/7 Server Monitoring ✓ ✓ ✓ ✓
System Updates ✓ ✓ ✓ ✓
System Vulnerability Patching ✓ ✓ ✓ ✓
Antivirus / Malware Protection ✓ ✓ ✓ ✓
Network DNS Protection ✓ ✓ ✓ ✓
24/7 Extended Detection and Response Security ✓ ✓ ✓ ✓
24/7 Endpoint Detection and Response Security ✓ ✓ ✓ ✓
Email Security ✓ ✓ ✓ ✓
Automated Threat Response ✓ ✓ ✓ ✓
PC Monitoring ✓ ✓ ✓ ✓
DUO Multifactor Authentication ✓ ✓ ✓ ✓
Microsoft 365 Business Standard ✓ ✓ ✓ ✓
Virtual CIO Services ✓ ✓ ✓ By The Hour
Emergency After Hours Support ✓ ✓ ✓
Zero Trust Application Protection ✓ ✓ ✓
CodeTwo Centrally Managed Email Signatures ✓ ✓ ✓
Backup and Disaster Recovery (2TB) ✓ ✓ ✓
Dark Web Monitoring ✓ ✓ ✓
Cybersecurity Training ✓ ✓ ✓
On-Site Support As Needed ✓ ✓ ✓
Hardware as a Service (Desktop/Laptop Refresh Every 36 Months) ✓ ✓
Hardware as a Service (1 Server Refresh Every 36 Months) ✓
Security Event and Incident Management ✓
Technology Project Management While Subscribed ✓
AI + Automation Solutions ✓

Frequently Asked Questions

1. What are Managed IT Service Plans for businesses in New England?
Managed IT Service Plans provide ongoing support, cybersecurity, and system management for businesses across New England. These plans help companies reduce downtime, improve security, and maintain reliable operations without needing in-house IT teams.

2. How do I choose the right IT support plan for my New England business?
The right plan depends on your company size, industry, and how critical technology is to your operations. Many New England businesses choose higher-tier plans for better protection against cyber threats and to ensure minimal downtime.

3. Do New England businesses need 24/7 IT support?
Many businesses in New England benefit from 24/7 IT support, especially those that rely on constant system access or operate outside standard business hours. Platinum plans include full 24/7 helpdesk support, while other plans offer structured support options.

4. Is after-hours IT support available for all plans?
Yes. Emergency after-hours support is available for all plans. For some plans, this support is included, while others can access it as needed.

5. What does “Support Available By The Hour” mean?
This means that ongoing support is not included in the plan, but IT support is still available when needed and billed based on time used.

6. What cybersecurity services are included for businesses in New England?
All plans include essential cybersecurity protections such as endpoint detection and response (EDR), extended detection and response (XDR), email security, DNS protection, and automated threat response to help protect against modern cyber threats.

7. Why is cybersecurity important for businesses in New England?
Businesses across New England are increasingly targeted by cyber threats. Strong cybersecurity helps protect sensitive data, maintain operations, and reduce the risk of costly incidents.

8. Can my business upgrade IT service plans as we grow?
Yes. As your business grows, your IT needs will evolve. You can upgrade to a higher-tier plan to gain additional support, security, and management capabilities.

9. Do you provide IT support for small and mid-sized businesses in New England?
Yes. Our Managed IT Service Plans are designed specifically for small and mid-sized businesses across New England looking for reliable, scalable IT support.

Not sure which plan fits your business?
We’ll help you find the right one.

Let’s find the plan that fits your business

This field is for validation purposes and should be left unchanged.
First Name*
Last Name*

Ready to find the right IT plan for your business?

Fill out the form and one of our team members will reach out to walk you through the best plan for your needs. Or give us a call directly at 508-459-8845.