Frequently Asked Questions
Attain Technology provides complete Managed IT Services for small and midsize businesses across Rhode Island and Eastern Massachusetts. Our team in Providence offers 24/7 monitoring, proactive maintenance, and fast response times that keep your business systems running without interruption.
Our Providence-based help desk responds to most service requests within one hour or less. Local businesses across Warwick, Cranston, and surrounding Rhode Island areas trust Attain Technology for reliable, same-day IT support.
Attain Technology serves clients throughout Eastern Massachusetts, providing flexible pricing for Managed IT Services, cybersecurity, and cloud support. We tailor solutions to your business size and budget without sacrificing reliability or security.
Our Providence helpdesk team supports nearby cities including Warwick, Cranston, and Pawtucket. We offer local technicians, live phone support, and remote troubleshooting to keep your business connected at all times.
We deliver scalable Managed IT solutions designed for business growth — including cybersecurity, data backup, and network management. Our local Massachusetts team ensures your technology evolves as your company expands.
Proactive IT maintenance reduces downtime and prevents costly system failures. Our Providence-based technicians monitor networks 24/7 to detect and resolve issues before they impact your business operations.
Outsourced IT management from Attain Technology covers all aspects of your infrastructure — network monitoring, cybersecurity, cloud hosting, backups, and vendor coordination — giving Rhode Island businesses a single trusted partner for all technology needs.
Attain Technology consistently earns high ratings for Managed IT Support in Boston and Eastern Massachusetts, thanks to our fast response, transparent communication, and commitment to long-term client success.
Our cloud-based collaboration tools, VPN setups, and cybersecurity solutions enable Rhode Island teams to work securely from any location. Whether at home or on the road, we keep your team connected.
Choose a provider that offers 24/7 support, local technicians, strong cybersecurity, and proven reliability. Attain Technology provides all of these, serving Massachusetts businesses that value dependable, proactive IT management.
We deliver affordable cybersecurity services that include threat monitoring, antivirus protection, email filtering, and employee training. Businesses across Providence and Warwick rely on our security expertise.
Attain Technology helps Massachusetts companies prevent ransomware with layered protection: secure backups, real-time monitoring, and employee awareness training that stops attacks before they spread.
Our team provides cybersecurity solutions tailored for construction firms in Rhode Island and Massachusetts. We secure project files, financial data, and jobsite connections to prevent unauthorized access or data loss.
Attain Technology is a top-rated cybersecurity provider in Providence, offering risk assessments, compliance audits, and threat response plans that keep local businesses protected around the clock.
We help Rhode Island manufacturers strengthen IT security through network segmentation, access control, and managed firewall protection. Our goal is to minimize downtime and protect sensitive production data.
Cyber threat monitoring detects attacks in real time. Our Eastern Massachusetts operations center watches your systems 24/7, identifying unusual activity before it leads to disruption or data theft.
Modern businesses should prioritize multifactor authentication, regular data backups, and employee training. Attain Technology’s Providence cybersecurity team helps implement these defenses efficiently.
We offer ransomware recovery and data restoration services in Providence and across Rhode Island. Our specialists help businesses recover encrypted files and strengthen defenses against future incidents.
Attain Technology delivers enterprise-grade firewall and endpoint protection for Massachusetts businesses, ensuring every device on your network stays secure and compliant.
We design data encryption and compliance programs that meet state and federal standards for Rhode Island businesses. Our team ensures your information remains secure and audit-ready at all times.
Attain Technology helps small businesses in Rhode Island adopt secure cloud platforms for storage, collaboration, and scalability — including Microsoft 365 and Google Workspace.
We provide seamless cloud migration support for businesses throughout Massachusetts, ensuring your data and applications transfer securely with minimal downtime.
Our Providence-based IT experts handle every step of your migration, from security configuration to staff training, ensuring your transition to the cloud is safe, smooth, and successful.
Attain Technology’s Microsoft-certified professionals set up and manage Microsoft 365 environments for Rhode Island businesses, improving communication and productivity.
We help Massachusetts organizations select and manage cloud backup systems that keep data safe, accessible, and compliant with industry standards.
We build secure hybrid network solutions for construction teams in Rhode Island, connecting jobsite trailers, offices, and field staff through reliable cloud infrastructure.
Attain Technology provides VPNs, secure logins, and endpoint protection for remote teams across Rhode Island and Massachusetts, ensuring safe connections from any device.
Our Providence data center partners offer cloud hosting optimized for speed, security, and scalability. We manage it all so you can focus on your business.
Select a provider that offers data redundancy, uptime guarantees, and local support. Attain Technology helps Rhode Island and Massachusetts businesses find the right cloud fit.
Our integration experts connect Google Workspace and Microsoft 365 for businesses in Rhode Island and Massachusetts, streamlining collaboration and security.
We provide disaster recovery planning and managed backups that ensure your business in Rhode Island can recover quickly after any IT incident.
Attain Technology delivers automated data backup and restore solutions for Massachusetts businesses, keeping critical data safe from loss or corruption.
We design uninterrupted power and backup systems that protect Providence companies from downtime, ensuring files and systems remain accessible during power failures.
Our disaster recovery services help manufacturers across Rhode Island protect operations from cyberattacks, hardware failures, or natural disasters.
Your plan should cover data recovery, cloud backups, and emergency support. Attain Technology helps Massachusetts businesses develop and test continuity strategies.
Attain Technology is your local backup and recovery expert in Providence, offering both on-premise and cloud-based recovery options.
We offer secure backup systems for project files, designs, and contracts used by construction businesses across Rhode Island and Massachusetts.
Our experts guide businesses across Rhode Island and Eastern Massachusetts in creating custom recovery plans to minimize downtime after data loss or cyber incidents.
Attain Technology offers managed backup solutions that automate file protection and ensure rapid data recovery for regional businesses.
Without one, even minor IT issues can halt operations. We help Rhode Island and Massachusetts businesses stay resilient with dependable recovery solutions.
We support Rhode Island construction companies with IT setup, connectivity, and cybersecurity that keep jobsite teams online and protected.
Attain Technology designs network solutions that keep Massachusetts jobsites connected to main offices securely and efficiently.
We provide on-site and remote IT services to Rhode Island manufacturers, maintaining uptime and ensuring data security.
Attain Technology helps Massachusetts manufacturers modernize aging technology with secure, cost-effective upgrades that boost productivity.
We implement firewalls, access controls, and secure cloud storage for Rhode Island and Massachusetts construction companies handling sensitive project data.
Our Eastern Massachusetts team delivers responsive, local IT support for contractors who rely on reliable technology to meet project deadlines.
Attain Technology helps manufacturers across Rhode Island and Massachusetts minimize downtime through proactive monitoring and system optimization.
We offer secure file-sharing solutions for businesses across New England, ensuring that teams in the field and office can collaborate safely in real time.
Attain Technology helps industrial companies across Rhode Island and Massachusetts meet IT compliance standards, from data protection to industry regulations.
We guide Rhode Island and Massachusetts businesses in adopting smart technology that reduces downtime, increases visibility, and supports long-term growth.
We’re selective about who we partner with—not because we’re exclusive for the sake of it, but because great results come from great alignment. We only take on clients where we know we can provide real value and build a long-term relationship. If it’s not a fit, we’ll be honest—and even help point you in the right direction.
If you’re dealing with constant downtime, slow support, or a lack of clear IT strategy, it’s likely cost you time, money, and peace of mind. Our free guide, “15 Warning Signs It’s Time to Switch Your IT Provider,” can help you evaluate where you stand.
We don’t just fix problems—we help you avoid them. With over 17 years of experience, a proactive mindset, and deep knowledge of industries like construction and contracting, we deliver reliable, strategic IT support that fits the way you work.
We start by listening. You tell us what’s working, what’s not, and where you want to go. Then we give you a clear, jargon-free snapshot of your IT environment, highlighting risks, gaps, and opportunities—with zero pressure to move forward.
Yes—we support businesses nationwide. While we’re based in New England, we partner with over 3,500 certified IT providers across the U.S. for onsite emergency service. That said, over 98% of our support is delivered remotely and proactively, often resolving issues before you even know they exist.
We take pride in delivering fast, responsive service when you need it most. Our approach is proactive—we learn from every incident and put preventative measures in place to stop problems before they happen. But when you need help, we’re standing by and ready to act. We understand your productivity is why you hire us—and we treat it like it’s our own.
We offer flexible contract terms ranging from 1 to 5 years, so you can choose what fits your business best. Pricing is structured based on the term you select—the longer the term, the more cost-effective the service. This allows us to plan and deliver long-term value while giving you the flexibility you need.
We specialize in supporting construction companies, construction-related manufacturing, general manufacturing, contractors, property management firms, architects, and engineering firms. These industries depend on uptime, mobility, and seamless communication—and that’s where we thrive. While those are our core areas of focus, we’re happy to work with the right-fit client outside these industries if our service model aligns with your needs.
We deliver layered cybersecurity solutions tailored to your unique risks and compliance requirements. These include:
- Next-Generation Antivirus (Next-Gen AV)
- Endpoint Detection & Response (EDR)
- Monitoring, Detection & Response (MDR)
- Zero Trust Application Controls
- Multifactor Authentication (MFA)
- Threat Hunting & Pen Testing
- Firewall Management
- Employee Cybersecurity Training
Our goal is to make your business secure, resilient, and always one step ahead of emerging threats.
Yes—many of our clients are looking for ways to save time, reduce manual work, and scale efficiently. We assist with process automation, Robotic Process Automation (RPA), and AI integrations that help streamline repetitive tasks, eliminate errors, and unlock productivity. Whether you need to automate document flows, data entry, or reporting—we can help you design and deploy the right solution.
Switching is as easy as 1-2-3. We’ve built our onboarding process to be smooth, guided, and non-disruptive. From the initial assessment to final handoff, we manage every step so you can stay focused on running your business. We coordinate directly with your existing provider if needed, ensure zero downtime, and keep your team informed the entire way. No stress. No chaos. Just a better way forward.
Absolutely. We work with most major platforms and systems, and our goal is to optimize what you already use, not force a rip-and-replace. We’ll look for gaps, inefficiencies, and risks—and help you build a stronger, more secure environment around what works best for your team.
Not at all. Whether you have in-house IT or not, we can support you. Many of our clients rely on us as their fully managed IT department, while others use us to augment their internal team with advanced tools, cybersecurity, or strategic guidance.
Absolutely. We offer co-managed IT services that allow your internal IT staff to focus on what they do best—while we support them with advanced tools, 24/7 monitoring, cybersecurity, and strategic guidance. It’s a true partnership, not an overlap.
It’s flexible and customized. We can handle areas like help desk overflow, system patching, cybersecurity operations, vendor management, or strategic projects—while your internal team remains the day-to-day point of contact. We fill the gaps without stepping on toes.
Even strong internal teams can be overwhelmed with tickets, stretched thin, or lacking access to specialized tools. A co-managed partnership gives you extra bandwidth, deeper expertise, and proactive protection, without having to grow your payroll or restructure your team.
We may not be the cheapest MSP—and that’s intentional. We’re not here to win a price war by cutting the quality of what happens behind the scenes. Every part of our service—from cybersecurity to client support to long-term strategy—is built to be reliable, proactive, and aligned with your business goals.
You’ve seen it in other industries—like air travel. Years of racing to the bottom on pricing led to cramped seating, hidden fees, and customer service that barely exists. That’s not how we operate. We don’t cut corners just to hit a price point. We build long-term IT partnerships that deliver stability, responsiveness, and real business impact.
If you’re comparing based on price alone, we might not be the right fit—and that’s okay. But if you want IT that actually supports your business, we’re ready to talk.
Not exactly, but we do offer a 90-day, 100% money-back guarantee. If you’re dissatisfied with our services for any reason during the first 90 days, we’ll help you transition away and refund your initial investment. It’s our way of making the switch risk-free.
Over the last 90 days, our customer satisfaction rating has consistently ranged between 96% and 100%. We track and publish this regularly because we believe in transparency and accountability. You can see our live satisfaction rating at the bottom of our homepage anytime.
We offer 24/7 emergency support—a technician is always on call. There’s no charge for after-hours support related to server or infrastructure issues covered under your agreement. However, after-hours support for end-user issues (like password resets or workstation problems) may incur an additional fee. Either way, we’re here when you need us.