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When Should Your Business Outsource Your IT Support?

Business owners often struggle with the decision of when to outsource their IT support. It can be difficult to know when you need additional help and when you can manage on your own. 

By outsourcing your IT management to a Managed Service Provider, you gain access to a team of experts with the specific skillset you need to support your business. An outsourced IT service provider like Attain Technology can also help improve your IT operations by implementing best practices and streamlining processes, removing the burden from your internal team.

Keep in mind that these are not hard-and-fast rules, but rather guidelines to help you make a decision. If your business meets any of the following criteria, then it might be time to consider outsourcing your IT needs.

In this blog post, we will outline a few signs that it might be time to outsource your IT support.

You’ve Been a Victim of a Cyber Attack

The first sign that you might need to outsource your IT support is if you’ve had a cybersecurity attack. Cyber security has become a  critical issue for all small to midsize businesses. When your organization does not have a strong IT team you can fall victim to cyberattacks like data breaches, leading to the theft of sensitive information, financial losses, reputational damage, and even lawsuits. Unfortunately, many companies do not have the resources in-house to handle the advanced cyber security threat landscape. As a result, these businesses are at a much higher risk of being attacked. 

According to Forbes, cybersecurity attacks are becoming increasingly common, and they can devastate businesses.  If you’ve been the victim of a cyber attack, then it’s time to speak to an outsourced IT provider because you might not have had the internal resources available to deal with the aftermath of an attack. 

Additionally, you should consider outsourcing your IT because a professional MSP can help your business take a more proactive approach to cybersecurity and help avoid future attacks while mitigating the damage if another attack does occur. An MSP can also provide your business with employee cybersecurity awareness training, the latest in cybersecurity solutions, and secure data backups so that your business is always protected.

You’re Short Staffed & Unable to Hire or Retain Experienced IT Staff 

When you have a small to mid-sized business hiring an in-house person may seem like your only option.  However, with hiring only one person you don’t often get the wide range of experience needed to fully support your employees as you would get from an MSP.

Hiring experienced IT staff is a significant challenge as one resource won’t be enough to handle the day-to-day IT needs and look ahead to develop a future strategy.  Your business more than likely requires a team who can look ahead and direct the path the company should take with embracing new technologies. Relying on an inexperienced employee to handle the day-to-day help desk issues, combat cyber attacks, and implement the strategy is too much for one person to handle.  

Hiring an outsourced IT support partner allows you access to a team of highly skilled individuals with accreditation and certifications to assist your business in embracing technology and growing your business. 

Additionally, an MSP can provide you with a dedicated team of IT professionals who can focus on your specific business needs to grow and make sure that your projects are completed in a timely manner. Whether or not you are looking to fully outsource your IT or looking for a hybrid option such as co-managed IT, Attain Technology can help manage it all including your level 1 helpdesk support staff providing state-of-the-art tools and management. 

Your Business Is Spending Too Much on IT 

By choosing to outsource IT services, a business can reduce or eliminate the need for an internal IT staff and reduce its labor costs. By choosing to outsource IT support services a company can reduce the costs of recruitment and hiring, training, and onboarding costs. Onboarding a new employee is a huge investment for a business, “HR professionals state that onboarding should take at least 3 months In the case of full-time employees.” The longer the onboarding period the more expensive it is for an organization to continue to hire IT, staff.  

Partnering with an MSP allows you to take advantage of a fixed monthly rate of services with no surprise fees. 

Choose Attain Technology for Outsourced IT Support

Choosing to partner with an MSP will not only help your business embrace technology but will also help you develop a strategic IT plan, boost your cybersecurity hygiene and save your business money in the long run. 

Still, need help deciding if outsourcing is right for your business? Contact our team of IT experts at Attain Technology today. We would be happy to help you assess your needs and find the best solution for your business.